Refund policy
In addition to your statutory rights, if you change your mind we will happily offer an exchange for a different size or style or return for a store credit with no expiry. Please choose carefully as we do not refund.
Any returns are paid upon the customer’s expense.
Items may be sent back provided they comply with the following statements:
-The item is unworn and in original condition with all tags still attached.
-The item is not a sale item.
-The item is returned (handed into your local Post Office) to us within 10 days from delivery date.
-The original sales receipt is present.
Veils Of Pearls reserves the right to deny a credit note or exchange if the merchandise does not meet the above qualifications being: returns beyond the return period limit, items which are not in the original condition in which they were received or it is a sale item. If this is the case, the package will be simply returned back to the customer at the cost of the customer.
Within your return parcel, please keep inside a handwritten note that states your full name, order number and request for exchange (specify the item) or store credit. Store credits have no expiry and can be used in store and/or online.
Returns are dealt within 2-3 business days after receiving the parcel. You will be contacted from veilsofpearls.au@gmail.com to inform you of updates with your return order.
We do not offer credit or exchange for change of mind purchases on sale items, scarves, bands and accessories.
If you received a faulty item, please contact us via veilsofpearls.au@gmail.com to resolve your matter. It is preferred you contact us within 10 days after receiving your parcel, or else your return will not be accepted.
For any further enquiries, do not hesitate to email us via veilsofpearls.au@gmail.com . We will respond to you within 5 business days.
RETURNS HOW-TO:
The return postage is on the expense of the customer. Send your return to:
Veils Of Pearls
4, The Crescent, Auburn 2144
Australia
+61 415-667-863
For international customers, you may include email veilsofpearls.au@gmail.com
Within your return parcel, please keep inside a handwritten note that states your full name, order number and request for exchange (specify the item) or store credit. Store credits have no expiry and can be used in store and/or online.
We recommend shipping your package using a trackable method. We cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
You will receive an email once your return has been processed. Please allow 2-3 business days from the time we receive your return for it to be processed.
AFTERPAY RETURNS
Should you wish to return something you have purchased using AfterPay, the return process is still the same!
Please note: Your personal agreement with Afterpay is separate to Veils Of Pearls. This agreement still stands and it is the responsibility of the customer to continue in the scheduled fortnightly repayments.
FAULTY RETURNS
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:
***The item is unworn and in original condition with all the tags still attached.
You notify us within 10 days from the delivery date via veilsofpearls.au@gmail.com including the order number, a brief description of the fault in your item(s) as well as pictures that show the item fault to be assessed by our customer service team before the item is returned.
Please note: Once your refund has been approved by our staff and a refund notification email is sent to you, it may take 5-7 business days for the funds to reflect in your account, we appreciate your patience during this period.